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Chris Voss is a former FBI hostage negotiator who, today, is the founder and CEO of The Black Swan Group Ltd. Chris’s company helps others solve business communication problems using hostage negotiation solutions. Chris spent 24 years in the FBI fine-tuning his techniques and teaches others how to utilize these strategies in business and everyday life. Chris has saved thousands of lives and retired as the Bureau’s lead international kidnapping negotiator. Chris co-authored the best-selling book, “Never Split the Difference: Negotiating As If Your Life Depended On It”. Among his many accomplishments and titles, Chris is also a professor at Georgetown University's McDonough School of Business.