We are enduring a very long and hard recession, one that has many business owners and managers worried. Your client base is going to decrease, the amount of your revenue will decrease and finally you will lose workers. There is one item that is 100% in your control and will dictate how well you do after the smoke has cleared. That’s right customer service is the key to success during a recession. Increased sales, increased labor force and revenue are nicer but not normal and common in this economic downturn.

Customer service is basic courtesy and 100% in you and your employees’ control, which makes it nice because you can therefore control your rebound.

Why is it important?

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The car industry is dying, with more American car manufacturers facing bankruptcy and car sales being down 50% compared to last year, you would think the sales people would want to make some money with each opportunity.

Lindsay Lexus of Alexandria, VA seems to not understand that. At Lindsay, the customer comes last, and what he wants is as irrelevant as the validity of his funds.

Buying a car should be hassle free, pleasant and should leave you with a satisfied feeling that your large purchase was the right one. Unfortunately for Lindsay Lexus, it seems that customer service is non existent. They are glad to take your money but do not care for your needs. Over the past month, I was actively looking for the right car for my friend. Some catchy prices on the web made me visit Lindsay lexus of Alexandria only to leave with a bad taste in my mouth. I was willing to buy a car that moment at the advertised price due to the urgency of picking up a car that day, but I had onesimple request. I needed a colorful bow to put on the car, and instead my salesperson gave me this answer ” I sell cars, not bows” Which made me think, if I was a low class  sales person with no life that was struggling to make a living and needed a sale, I would bend backwards to find a bow for the guy that plans to purchase a car and would not tell a customer “I don’t sell bows.” But then again Lindsay Lexus of Alexandria knows how to lose a customer in 10 minutes.